Trip.com is a top-tier global travel service provider that offers everything you need to plan the perfect trip—from flights and hotels to trains, car rentals, tours, and full vacation packages. Whether you’re a budget-conscious backpacker or a luxury vacationer, Trip.com provides a seamless, one-stop solution for all your travel needs.
In this detailed 2024 Trip.com review, we’ll break down the platform’s top features, benefits, pricing strategies, real customer experiences, and how it compares to other major travel booking sites.
🌍 What is Trip.com?
Trip.com is part of the Trip.com Group, which also owns major brands like Ctrip, Skyscanner, and Qunar. With a presence in over 200 countries and regions, Trip.com has quickly become a go-to site for millions of travelers worldwide looking to book affordable and reliable travel accommodations.
📈 Quick Stats:
- Users Worldwide: 400+ million
- Hotels Listed: 1.4 million+
- Flights Available: From 500+ airlines
- Languages Supported: 20+
- Accepted Currencies: 30+
🧭 Trip.com’s Full Range of Services.
✈️ Flight Booking on Trip.com
Whether you’re searching for last-minute tickets or planning months ahead, Trip.com helps you compare flights from all the major carriers—Delta, Emirates, Qatar Airways, United, and more. You can:
- Set up price alerts for flight drops
- Book multi-city and round-trip flights
- Use flexible date tools to find cheaper fares
- Book budget airlines often missed by Google Flights
🏨 Hotel Booking: From Hostels to 5-Star Resorts
Trip.com offers a rich collection of hotel options, with over 1.4 million properties across every continent. You can filter by:
- User reviews
- Star ratings
- Free cancellation
- Breakfast included
- Family-friendly or pet-friendly
Many properties offer Trip Member Discounts and allow pay-at-hotel options—perfect for flexible itineraries.
🚅 Train & Ground Transportation Booking
Unique to Trip.com is its ability to book train tickets in countries like China, South Korea, the UK, and parts of Europe. This is a major convenience, especially for international travelers unfamiliar with local booking systems.
- Paperless e-tickets
- Multilingual instructions
- Real-time seat availability
🚗 Car Rentals and Airport Transfers
You can reserve rental cars in 6,000+ cities, compare prices, and get exclusive discounts through Trip.com’s partnerships with Avis, Hertz, Europcar, and more. Plus, the platform offers private airport transfers, a great option for travelers landing in unfamiliar destinations.
- Instant booking confirmation
- 24-hour cancellation in most cities
- Add insurance and extras directly
🗺️ Tours, Experiences, and Attraction Tickets
Trip.com doubles as a marketplace for experiences. You can book:
- City tours
- Museum tickets
- Adventure excursions
- Skip-the-line passes
- Local guides
Each listing comes with verified user reviews and transparent pricing. It’s especially useful for booking last-minute experiences while already at your destination.
🪙 Trip Coins: How the Loyalty Program Works
Trip.com rewards users with Trip Coins, a flexible loyalty system that can be redeemed for discounts on future bookings.
- Earn coins every time you book a hotel, flight, or tour
- Use Trip Coins to get up to 10% off future purchases
- Access member-exclusive prices and flash deals
The more you book, the faster you level up your account and unlock additional perks like free room upgrades, concierge support, and early access sales.
🔐 Is Trip.com Safe to Use?
Yes—Trip.com is legit and secure. It uses industry-standard encryption, multiple layers of user verification, and secure payment gateways including PayPal, Visa, Mastercard, and Apple Pay. The platform is also GDPR compliant for European travelers.
Additionally, Trip.com holds an IATA certification, ensuring transparency and protection for airline bookings.
Trust Signals:
- 24/7 multilingual support
- Millions of user reviews
- Partnerships with top airlines and hotel chains
- Owned by publicly-traded Trip.com Group (NASDAQ: TCOM)
👎 Common Complaints and How to Avoid Them
While Trip.com generally has a strong reputation, there are a few recurring issues users face:
- Refund Delays: Especially for flight cancellations beyond Trip.com’s control
- Third-Party Confusion: Some hotels or services are listed through 3rd-party suppliers, causing miscommunication
- Customer Service Wait Times: Especially during holidays or travel disruptions
✔️ Pro Tips:
- Always check the cancellation policy before booking
- Use Trip.com’s chat feature for quicker support than phone
- Save screenshots of all booking details and confirmations
🆚 Trip.com vs Competitors: Which is Better?
Trip.com stands out with its train bookings, Trip Coins rewards, and global hotel coverage, which even some of the biggest competitors don’t fully offer.
| Feature | Trip.com | Expedia | Booking.com | Agoda |
|---|---|---|---|---|
| Flights | ✅ Yes | ✅ Yes | ❌ Limited | ✅ Yes |
| Hotels | ✅ 1.4M+ | ✅ 1M+ | ✅ 2M+ | ✅ 2M+ |
| Train Tickets | ✅ Yes | ❌ No | ❌ No | ❌ No |
| Car Rentals | ✅ Yes | ✅ Yes | ✅ Yes | ✅ Yes |
| Tours & Experiences | ✅ Yes | ✅ Yes | ✅ Yes | ✅ Yes |
| Loyalty Rewards | ✅ Trip Coins | ✅ Expedia Points | ❌ None | ✅ Agoda Points |
📲 Trip.com App: Travel at Your Fingertips
The Trip.com mobile app is one of the best-rated travel apps in both the App Store and Google Play. It allows full access to all Trip.com services on the go, with real-time travel updates and exclusive mobile-only deals.
Top App Features:
- Store and manage bookings
- Offline access to hotel vouchers and tickets
- Track flight delays or gate changes
- Use Trip Coins directly within the app
🧳 Who Should Use Trip.com?
- Frequent Travelers who want rewards and global coverage
- Digital Nomads looking for easy flight and hotel combos
- Budget-Conscious Travelers hunting for last-minute deals
- International Tourists needing train tickets and translation support
- Families & Groups needing bundled vacation planning tools
🧠 Final Thoughts: Is Trip.com Worth It in 2024?
If you want a flexible, user-friendly platform that handles flights, hotels, trains, and more in one place—Trip.com is absolutely worth considering. Its global reach, price transparency, and loyalty rewards make it a smart choice for travelers of all types.
✅ Summary of Pros:
- Massive hotel and flight inventory
- Loyalty rewards via Trip Coins
- Multilingual, 24/7 support
- Affordable prices and bundle deals
❌ What to Watch Out For:
- Refund delays in peak seasons
- Some listings are managed by third parties
